Shipping and Returns
Most of the products we sell are not available to the public and some are even prescription strength. As physician dispensed products, your items are final sale, and thus cannot be returned or refunded. If you do have any concerns with a product you purchased, please contact our concierge center and we will do our best to assist you.
It normally takes one to two business days for your order to be processed and shipped out. If orders are placed on weekends or holidays, they will be processed on the following business day. The shipping speed you choose applies to the time post fulfillment (i.e. for next day shipping, your order would arrive next day after our one to two business day fulfillment period).
Canceling an Order
After you've placed your order, you may request to have it canceled via email. We will do our best to accommodate your request, as long as the order hasn't already been processed and shipped out.